Support

Frequently Asked Questions

BEAM

How do I install BEAM?

For a full walkthrough and installation videos please see the page Getting Started With BEAM

The plugin installer will install the factory presets and all of the plugin files (VST, AU, AAX, Standalone) in their default locations.

What are the default install locations?

Mac

VST3: /Library/Audio/Plug-Ins/VST3/BEAM.vst3

AU: /Library/Audio/Plug-Ins/Components/BEAM.component

AAX: /Library/Application Support/Avid/Audio/BEAM.aaxplugin

Presets & Settings: Users/{USERNAME}/Library/Application Support/Lunacy Audio/BEAM

Windows

VST3: C:\Program Files\VSTPlugIns\BEAM.vst3

AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins\BEAM.aaxplugin

Presets & Settings: {USER}\AppData\Roaming\Lunacy Audio\BEAM

Can I use my own impulses in BEAM?

Yes! You can either drag and drop files onto the waveform in each Space node’s control panel, or open the impulse response browser and add your own folders there.

For impulses dragged onto the interface, BEAM will create a copy of the impulse to ensure the preset will not break if the original file moves. If you add a whole folder to the impulse response browser, BEAM will only create references to those files, so it will not copy the original impulses.

My BEAM interface is laggy. What should I do?

You can set the graphics quality of the plugin in the settings. By default, the graphics are set to “Medium” but switching the graphics to “Low” might help make your interface more responsive.

CUBE

How do I install CUBE?

For a full walkthrough and installation videos please see the page Getting Started With CUBE

The plugin installer will install the factory presets and all of the plugin files (VST, AU, AAX, Standalone) in their default locations.

How do I install CUBE expansions?

CUBE expansions should be downloaded using the Pack Portal within the plugin. You can also download manual installers here: https://lunacy.audio/downloads

 

For more information, please visit the following page: https://lunacy.audio/getting-started-with-cube

What are the default install locations?
Mac
VST2: /Library/Audio/Plug-ins/VST
VST3: /Library/Audio/Plug-ins/VST3
AU: /Library/Audio/Plug-ins/Components
AAX: /Library/Application Support/Avid/Plug-Ins
Standalone: /Applications/Lunacy Audio
Presets and Settings: ~/Library/Application Support/Lunacy Audio/CUBE
Samples: ~/Library/Application Support/Lunacy Audio/CUBE/Samples
 
Windows
VST2: C:\Program Files\VSTPlugIns
VST3: C:\Program Files\Common Files\VST3
AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins
Standalone: C:\Program Files\Lunacy Audio\CUBE
Presets and Settings: {USER}\AppData\Roaming\Lunacy Audio\CUBE
Samples: {USER}\AppData\Roaming\Lunacy Audio\CUBE\Samples

Can I add my own samples to CUBE?

Yes! You can drag and drop any sample, wave file or SFZ,  onto any corner of the full version of CUBE. The Mini version does not include user audio.

Why is my CUBE audio crackling or choppy?

If you are on Windows, be sure to use a dedicated audio driver and not the default Windows Audio Driver, which may result in choppy audio.

You may also want to adjust your buffer size to be a multiple of 8. Try changing your buffer size to 256, 512, or 1024. CUBE is optimized for standard buffer sizes.

General

Can I activate my products on more than one device?

Yes, each software pruchase can be activated on up to 3 different machines.

Can I transfer my licenses?

We do not allow license resales or transfers at this time unless it is to another email or account owned by the same individual.

What is your refund policy?

If you are not satisfied with your purchase for any reason, you are eligible for a refund on any software products up to 14 days after the purchase has been completed. Due to the nature of digital downloads, we cannot offer refunds on CUBE expansion packs, only software. If you purchase any bundles, only the software portion of the bundle will be refundable.

We do require that you successfully deactivate the product on your machine prior to requesting a refund. This ensures we’re able to process your return as quickly and effectively as possible.

To request a refund, please submit a ticket by clicking the button below.

Do you offer an educational discount?

Yes, we offer a 50% educational discount for all eligible full-time students and teachers at accredited institutions. Please submit a support ticket with documents either showing proof of enrollment / employment or a valid student / teacher ID.

Need to Register a Product?

If you purchased CUBE through Plugin Boutique or Loot Audio, please log in here to register your license key.

If you don’t have a Lunacy account, you can register both your license key and account here.

Still having trouble? Please message our support team here.

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